Store policies

Shipping & delivery

Free curbside freight to the contiguous US (the 48 adjoining states and Washington, D.C.) on every order. The carrier texts you to book a delivery window and brings the boxes to the curb or the end of your driveway.

• Made-to-order apparatus arrives in about 4–5 weeks and in-stock items in about 2–3 weeks. Both include freight transit of 5–10 business days.
• Alaska, Hawaii, Canada and other destinations: freight quote on request; customer pays duties and taxes.
• Inspect the boxes before signing. Note any visible damage on the delivery receipt and send us photos within 48 hours.
• Shipping delays. If we can't ship by the date we gave you, we'll email a revised date before it passes, and you can cancel for a full refund.

Returns

Because our apparatus ships by freight from our manufacturing partner, we don’t accept change-of-mind returns. Please check the dimensions, finish and your room before you order, and ask us at [email protected] if anything is unclear.

Damaged or defective items

If an item arrives damaged or has a defect, contact us with your order number and photos. We will send replacement parts, or replace or refund the item, at no cost to you. Defects that appear later are covered by the Limited Warranty below.

Exceptions by approval

• Contact us before sending anything back. A return must be approved by us in writing; items sent back without approval cannot be accepted.
• Approved returns must be unused and in their original packaging. You arrange and pay for return shipping to the address we give you.
• A 15% restocking fee is deducted from the refund. The original free curbside freight is not deducted from your refund.
• Refunds go to the original payment method within 10 business days of the return arriving at our warehouse.

Linden & Spring Limited Warranty

Linden & Spring, Zhongxin Building, Suzhou Industrial Park, Suzhou, Jiangsu, China warrants that its apparatus is free from defects in materials and workmanship for the periods below, starting on the delivery date. If a covered part fails, we will repair or replace it at our option, at no charge for parts. Registration is not required — your warranty applies either way.

Warranty claims are handled by our team, not the factory. Send your order number, photos and a short video of the issue to [email protected]. Normal wear, misuse and unapproved modifications are not covered. Home-use coverage does not apply to equipment used in a commercial studio.

Implied warranties, including those of merchantability and fitness for a particular purpose, are limited to the length of this warranty where the law allows. Some states do not allow limits on how long an implied warranty lasts, so this limit may not apply to you.

This warranty gives you specific legal rights, and you may also have other rights that vary from state to state.

Privacy

We collect what we need to deliver your order and support you: name, contact details, delivery address, order history, and payment details processed by Stripe and PayPal. We do not store full card numbers.

• Shared with: the freight carrier, our payment providers (Stripe, PayPal), our email service, and analytics tools only if you accept analytics cookies.
• Marketing emails only if you opt in; unsubscribe anytime.
• Cookies and analytics: analytics and advertising tools run only after you accept them in the cookie banner; none load before you choose. You can change your choices anytime with “Your privacy choices” in the footer. We honor Global Privacy Control signals as an opt-out of sale/sharing; our site does not change its data collection in response to browser Do Not Track signals.

Notice of Financial Incentive: we offer $50 off a first order in exchange for your email address. We collect your email address. We estimate the value of your email address as equal to the discount offered, based on the expected profit from a first order. You can withdraw at any time with the unsubscribe link in any email.

Your privacy choices: request access to or deletion of your data, or opt out of the sale or sharing of personal information, at [email protected]. Signed-in customers can also download or delete their data from My account › Privacy & emails. California residents may request access to, correction of, or deletion of their personal information, and may opt out of its sale or sharing. We do not sell personal information for money, and we will not treat you differently for using these rights.

Contact: Linden & Spring, Zhongxin Building, Suzhou Industrial Park, Suzhou, Jiangsu, China, [email protected]. Effective date: November 4, 2026.

Terms of service

• Prices are in US dollars. Sale prices show the price we previously charged; we only show a former price that was in effect for at least 30 days before the sale.
• Keep children and pets away from treadmills and other moving equipment, and remove the safety key after use.
• Pilates apparatus carries a risk of injury. Follow the manual, check springs and straps before each session, and consult a doctor before starting a new exercise program.
• These terms are governed by the laws of the State of New York, without regard to its conflict-of-law rules. Before bringing a claim, please contact us so we can try to resolve it; either of us may bring an individual claim in small claims court. To the extent the law allows, our total liability for any claim is limited to the amount you paid for the product, and we are not liable for indirect or consequential damages. Nothing in these terms limits your rights under the Magnuson-Moss Warranty Act or your state’s consumer protection laws, and warranty claims are never subject to binding arbitration.

Accessibility

We are working to make this site conform to WCAG 2.2 AA. If anything is hard to use, email [email protected] and we’ll help you place your order, replying within one business day.

Known limitations: some third-party tools (payment, reviews and chat widgets) are provided by other companies and may not fully meet these standards. Last reviewed November 4, 2026.