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Made-to-order apparatus shows "In production" first. We email production photos before it ships, then a freight tracking link. The carrier texts you to book a delivery day. Track it anytime with your order number and email below.

Curbside freight arrives in about 4–5 weeks. Enter your ZIP on any product page for an estimate.

We deliver to the contiguous US only. For Alaska, Hawaii or other countries, contact us for a freight quote.

Upholstery colors other than the one pictured are made on request. Send us a message before you order and we will confirm what is possible for that model.

We don't accept change-of-mind returns. If something arrives damaged or has a defect, we replace or refund it at no cost to you. For any other return, contact us first: returns need our written approval, must be unused and in the original packaging, are shipped back at your cost and carry a 15% restocking fee.

The Linden & Spring Limited Warranty covers the frame for 5 years, springs for 1 years and upholstery for 365 days. Registration is not required.

Note any visible damage on the carrier's delivery receipt, then send us photos of the boxes and parts within 48 hours from My account › Report a problem. We ship replacement parts or arrange a replacement at no cost.

Most reformers take about 60–90 minutes with two people. Tools and printed instructions are in the box; towers and cadillac frames take longer.

Wipe upholstery with a damp cloth and mild soap, then dry it; avoid alcohol, bleach and solvent cleaners. Dust wood frames with a soft cloth and keep the machine out of direct sun and away from heaters. Wipe rails clean so the carriage rolls smoothly.

Credit and debit cards (Visa, Mastercard, American Express) through Stripe, and PayPal. Apple Pay and Google Pay appear at checkout on supported devices.

Sales tax is calculated at checkout based on your delivery address.