Why freight
A reformer or cadillac ships in long, heavy boxes that are too big for a parcel service. It travels by freight carrier instead. You get tracking when it ships, so you can follow it and be ready for the delivery window.
What curbside means
With curbside delivery the driver brings the boxes to the curb or the end of your driveway. Moving them inside, unpacking and assembly are up to you. Plan for two adults to carry the boxes in and assemble the apparatus with the included hardware and instructions. Full terms are on our delivery and returns policy.
Before delivery day
- Measure the route: doorways, hallways, corners and stairs between the curb and the room. Compare them with the package size on the product page.
- Clear the room and the path, and protect floors where the boxes will be opened.
- Line up a second person — the long boxes are a two-person lift.
- Keep your phone nearby around the delivery window so the driver can reach you if needed.
When it arrives
- Count the boxes against the delivery receipt.
- Look for damage — crushed corners, holes or tears — before the driver leaves.
- If anything looks wrong, write it on the delivery receipt and take photos. Then contact us and we will sort it out.
Unpacking and setup
- Open boxes in the room where the apparatus will live.
- Lay out the parts and check them against the parts list in the manual before you start.
- Follow the assembly instructions and use the hardware kit in the box; take your time with frame bolts and spring hooks.
- Keep the packaging until you have checked that every part is complete and undamaged, in case something needs to be sent back.
Questions about your delivery? Send us a message with your order number.
